Terms & Conditions

Last Updated: 13/10/2024

By using or purchasing from the Mystery Pages website, you agree to the following terms and conditions. Please read them carefully.

1. Orders and Dispatch
Same-Day Dispatch: We aim for same-day dispatch on orders placed before 2 pm (UK time). However, we cannot always guarantee this due to stock levels or order volume. If we are unable to dispatch your order on the same day, it will be sent as soon as possible.

Stock Availability: While we do our best to keep stock levels accurate, there may be occasions when a product is unavailable after you’ve placed your order. In such cases, we will contact you promptly to offer alternatives or arrange for delivery as soon as new stock arrives.

2. Shipping and Delivery
Third-Party Couriers: We use reputable third-party courier services for shipping. Once your order has been dispatched, we cannot be held responsible for delays caused by the postal service, weather conditions, or other unforeseen circumstances beyond our control.

Estimated Delivery Time: Delivery times will vary depending on your location and the delivery service chosen at checkout. We provide tracking details where available, but please allow additional time during peak seasons or for international orders.

3. Returns and Refunds
Returns Policy: If you are not satisfied with your purchase, you may return the item within 14 days of receiving it, provided it is in its original, unused condition. Please contact us at mysterypages.sales@gmail.com to arrange a return. The customer is responsible for return shipping costs.

Refunds: Once we receive the returned item, we will process your refund within 7 business days. Please note, original shipping costs are non-refundable.

Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of receiving the item, and we will arrange for a replacement or refund at no extra cost.

4. Payment Terms
Accepted Payment Methods: We accept major credit/debit cards. All transactions are processed in GBP (£).

Pricing: All prices on the website are in GBP and include VAT (where applicable). We reserve the right to change our prices at any time without prior notice.

5. Cancellations
Order Cancellations: If you wish to cancel an order, please contact us as soon as possible at mysterypages.sales@gmail.com. If your order has already been dispatched, you may need to follow our returns process.
6. Liability
Third-Party Services: We are not liable for any issues arising from the use of third-party couriers or payment providers.

Product Use: We are not responsible for any misuse of our products after purchase. Please follow all product instructions and safety guidelines.

7. Privacy and Security
Your personal information is protected under our [Privacy Policy]. We take all reasonable measures to ensure your data is secure, but we cannot be held responsible for any security breaches beyond our control.

8. Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the jurisdiction of the courts in the UK.

9. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and it is your responsibility to review them before making a purchase.